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Server


Server
SUMMARY OF POSITION:
Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.
POSITION ACTIVITIES AND TASKS:

  • Reports to work well-groomed, in clean and proper uniform and practices good personal hygiene.

  • Greets all guests in a courteous and respectable way.

  • Takes verba l drink and meal orders according to guest preference.

  • Serves high quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance.

  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.

  • Maintains cleanliness of his/her stations and pantry.

  • Performs side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas, etc.

  • Executes the service cycle and team responsibilities at all times.

  • Maintains sufficient knowledge of the menu to execute suggestive selling with all guests.

  • Writes guest check and/or operates POS equipment pursuant to company policies.

  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.

  • Communicates with managers and co-workers regarding product/service deficiencies, equipment, safety problems, etc.


Server
PHYSICAL REQUIREMENTS:

  • Must have high level of mobility/flexibility.

  • Must be able to work under heavy stress/pressure during peak times.

  • Must be able to communicate with guests.

  • Must lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.

  • Requires occasional reaching, bending, pushing and pulling.

  • Exposure to heat, steam, smoke, cold and odors.

  • Requires continual standing and walking.


SUPERVISION RECEIVED:

  • Receives direction and training from the General Manager as to specific procedures and assignments.


KNOWLEDGE AND SKILL REQUIRED:

  • Basic skills such as sanitation, safety, and customer service can be taught through in-house training.


EXPERIENCE REQUIRED:

  • None




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